general
 

the website www.twiggy.be is property of twiggy bvba.

twiggy
notarisstraat 3
9000 gent, belgium

VAT: BE 0835 509 597

by using this website and placing an order on this webshop you as the buyer agree with the terms and conditions as described below.
please read these terms and conditions carefully. 

customer service
 

all services on www.twiggy.be are intended for users worldwide. when placing an order, the buyer declares he/she is over the age of eighteen (18). if we can help you by answering any questions about the website and webshop www.twiggy.be, our store located in notarisstraat or our service related, you can e-mail us at hello@twiggy.be or call during store opening hours (local time) on +32 (0) 9 223 95 66.

Iin the unfortunate case of complaints, these must be addressed to hello@twiggy.be to be admissible:

1. if the delivery is not conform the buyer’s order, within three (2) days after the delivery of the product.
2. in the event of hidden defects, within the period of two (2) days afters discovering the hidden defect, accompanied with a written description and image of the fault via photo.

you are always welcome to call us as well on +32 (9) 223 95 66 to notify us of any (hidden) defects.

personal information & cookies
 

by ordering goods from www.twiggy.be the buyer explicitly allows his personal data to be processed for administrative purposes such as managing a customer database, recording orders, deliveries and invoices en checking solvency. 

personal data will only be processed for promotional purposes, personalised advertising and/or other marketing-related purposes.

the buyer has the right to inspect the information held about him/her, request twiggy to delete or correct the information. 

twiggy will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it’s legally required to do so. twiggy bvba will always notify the buyer and explicitly ask for his/her consent before supplying his/her personal information to a third party. for more information the buyer can contact the privacy protection commission in brussels. 

content
 

among ‘content’ we mean all products, text, images, descriptions, data, and other material provided on this website, as well as the selection, assembly and arrangement thereof.
we can’t guarantee the content doesn’t contain errors, omissions, or typographical errors or is out of date. twiggy may update, change, or delete any content at any time and without prior notice. when a substantial modification is brought to a product during the ordering process, the buyer will directly be informed. the content is not binding and is provided for informational purposes only. unless otherwise noted, the content of this website including brands, images, logos, drawings, data, product- and company names, text, etc. is protected by worldwide copyright and other proprietary laws and treaty provisions.

payment & prices

all prices of the products and services offered are indicated in euros, (€) include VAT (21%) and exclude any possible transportation expenses, taxes or other levies unless differently stated or explicitly agreed upon in writing. 

payments can be made by one of the methods as indicated during the ordering process. orders are only effectively paid from the moment payment has been received by twiggy and this date will be considered as date of payment. 

all offers are non-binding and twiggy reserves the right to alter prices at any moment without prior notice. billing is done accordingly to the price on the order confirmation. if the prices of the products and services offered should increase between the ordering date and the execution of the order, the buyer has the right to cancel the order or agreement within seven (7) days after the day twiggy announced the price increase. 

acceptance of the order

twiggy is only bound to execute an order once twiggy has confirmed this order by confirmation e-mail send to the buyer. if a product is sold accidentally when out of stock, the buyer will be notified immediately after this has come to the knowledge of a twiggy employee.

twiggy reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. all product information, pricing and order information are at all times subject to possible alterations and corrections made by twiggy.

delivery:
the delivery times given by twiggy are indicative. if the estimated delivery time is exceeded, the buyer is not entitled to compensation. the buyer does not have the right to cancel the order or annul the agreement, unless the excess in delivery time is such that he can reasonably be expected not to maintain the agreement. in that case he is entitled to cancel the order or annul the agreement as far as it is necessary.
only the buyer will be liable for incorrect delivery addresses. when supplying a wrong delivery address the costs for a second delivery will be at the expense of the buyer.

warranty:
the guarantee of twiggy is restricted to the warranty for hidden defects and the consumer guarantees act, both listed in the belgian civil code (burgerlijk wetboek). in the unfortunate case of complaints, these must be addressed to hello@twiggy.be to be admissible:

1. if the delivery is not conform the buyer’s order, within three (2) days after the delivery of the product.
2. in the event of hidden defects, within the period of two (2) days afters discovering the hidden defect, accompanied with a written description and image of the fault via photo

twiggy is only liable for damage caused deliberately or by gross neglect. twiggy cannot be held liable for general or more specific indirect damage, whatever its nature, suffered by the buyer. we do not guarantee fabrics against fading, color fastness or any damage caused by cleaning processes.  where the conditions and scope of this guarantee so permit, twiggy will in any case restrict its involvement by replacing defective products or reimbursing the purchase price. the buyer may not claim additional compensation.

right to renounce

within the framework of distance sales to consumers that fall within the scope of the law of 14 July 1991, each consumer has the right to notify the seller that they wish to cancel their purchase, without penalty or justification, within 14 working days after delivery.

if a buyer uses his right to renounce, he is required to return the product at his own risk and expense, in the original state and packaging, to twiggy, notarisstraat 3, 9000 gent, belgium. 

products may only be returned with prior authorisation from twiggy. after twiggy has given its written approval, the product will be replaced by another product or reimbursed by credit transfer, depending of the availability of similar products and the customer’s wishes. products under guarantee will only be taken back if accompanied by an invoice.

force majeure

twiggy cannot be held liable for possible delays in the execution or the non-execution of an order as a result of circumstances beyond the control of twiggy. in the event of problems caused by supply or shortage of raw materials, interruption or permanent shutdown of production, strikes, lock-outs, any other forms of work interruption or collective labour disputes, energy shortages, delays in transport and any other forms of work interruption that affect twiggy and/or its suppliers, twiggy has the right to assert force majeure.

that fact that twiggy does not immediately respond to a buyer’s shortcomings must not be considered evidence that twiggy renounces its right to take action against the buyer.

evidence

within the framework of their relationship all parties concerned accept the validity of electronic evidence.

jurisdiction

all agreements made with twiggy are subject to the belgian law. disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions will be settled by a belgian court.